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Quell Conflicts Before They Take Flight
Resolving differences is critical in healthcare with lives in the balance
One of the most sensitive areas for conflict resolution is in healthcare arising from differing opinions, high-pressure environments or miscommunication.
Left unresolved, conflicts among staff, patients and families can impact teamwork, patient outcomes and overall workplace morale. That is why empathy, clear communication and collaborative problem-solving are so important.
“What’s with conflict resolution being very difficult in healthcare?” asked Dr. Remo Aguilar. “The act of conflict resolution pains me more than the other desirable traits of a physician.
“Conflict is nothing new in healthcare,” he said. “The myriad of factors and stakeholders’ interests in complex systems like healthcare means resolving conflicts is never easy. Conflicts with patients, colleagues and the institutions we’re in also negatively impact desired health outcomes.”
Inevitable Change Creates Fear and Conflict
Aguilar is an orthopedic surgeon, healthcare administrator and educator. His writing and speaking interest is in the intersection of healthcare, technology and education. He uses these lessons to positively change…
