It’s interesting that the quality push — Is that still a thing? — put heavy emphasis on metrics. Those were always tough to measure in public affairs. How much time does the avderage story take to write? Meanwhile, quality didn’t gdet into the quality of the people. The assumption was if you produced high-quality products, you had high-quality people. That was a lovely ideal. It made the pencil pushers happy.

Helping Americans shave years off of debt, cut thousands of dollars in interest, increase lifestyles and save for secure #retirement.

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